{"id":5486,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/dadovparis.com\/faq\/"},"modified":"2026-09-25T11:29:15","modified_gmt":"2026-09-25T09:29:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/dadovparis.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row css=\u00a0\u00bb.vc_custom_1579116490670{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_empty_space][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Commandes et Paiement<\/h3>\n[\/vc_column_text][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_empty_space][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbQuels modes de paiement acceptez-vous ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738673-aea3abb5-b800fe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW83256302 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83256302 BCX0\">Nous acceptons Visa, Mastercard, American Express, Apple Pay, Google Pay et PayPal.<\/span><\/span><span class=\"EOP Selected SCXW83256302 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbProposez-vous un emballage cadeau ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738697-88e8c59b-62ccfe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW38999637 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW38999637 BCX0\">Chaque cr\u00e9ation DADOV est pr\u00e9sent\u00e9e dans notre emballage signature, soigneusement pr\u00e9par\u00e9e dans notre Atelier parisien. Pour garantir que votre commande arrive en parfait \u00e9tat, elle est livr\u00e9e dans un emballage ext\u00e9rieur discret et protecteur. Sur demande, un sac en papier DADOV signature peut \u00e9galement \u00eatre inclus.  <\/span><\/span><span class=\"EOP Selected SCXW38999637 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbPuis-je ajouter un message personnalis\u00e9 ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322884722-77aa01b6-d3ecfe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW195987805 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW195987805 BCX0\">Oui. Avant de finaliser votre commande, vous pouvez inclure un message personnel, qui sera \u00e9crit \u00e0 la main sur une carte DADOV et plac\u00e9 \u00e0 l\u2019int\u00e9rieur de votre colis. <\/span><\/span><span class=\"EOP Selected SCXW195987805 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116498597{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Livraisons<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbO\u00f9 livrez-vous ?\u00a0\u00bb tab_id=\u00a0\u00bb1555532166627-d18a27a7-6515&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW211802400 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW211802400 BCX0\">Nous offrons la livraison express gratuite dans le monde entier.<\/span><\/span><span class=\"EOP Selected SCXW211802400 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbQuels sont les d\u00e9lais et les frais de livraison ?\u00a0\u00bb tab_id=\u00a0\u00bb1555532166698-b9e07fe9-85b4&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span data-contrast=\"auto\">DADOV offre la livraison express gratuite pour toutes les commandes dans le monde entier.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">France et Europe Express : 1 \u00e0 3 jours ouvr\u00e9s \u2014 Gratuit<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">International Express : 3 \u00e0 7 jours ouvr\u00e9s \u2014 Gratuit<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\uf0b7\",\"469777815\":\"hybridMultilevel\"}\" data-aria-posinset=\"8\" data-aria-level=\"1\"><span data-contrast=\"auto\">Retrait \u00e0 l\u2019Atelier (Si\u00e8ge social de Paris) : Pr\u00eat en 1 \u00e0 2 jours ouvr\u00e9s \u2014 Gratuit<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Une fois votre commande exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation avec un num\u00e9ro de suivi d\u00e9di\u00e9.<\/span><span data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116504661{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Politique de retour<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbQuelle est votre politique de retour ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954832-7b4f4f32-3205&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span data-contrast=\"auto\">Vous pouvez retourner votre cr\u00e9ation dans les 14 jours suivant la livraison ou le retrait \u00e0 notre atelier parisien. Les retours sont gratuits dans le monde entier.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Les articles doivent \u00eatre retourn\u00e9s dans leur \u00e9tat d\u2019origine, non utilis\u00e9s, accompagn\u00e9s de tous les emballages, documents et accessoires.<\/span><span data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbComment initier un retour ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954888-c3d499b3-2d6e\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW246369924 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW246369924 BCX0\">Pour initier un retour gratuit, veuillez contacter notre \u00e9quipe du Service Client \u00e0 concierge@dadovparis.com avec votre num\u00e9ro de commande. Notre \u00e9quipe vous guidera tout au long du processus et vous fournira une \u00e9tiquette d\u2019exp\u00e9dition pr\u00e9pay\u00e9e. <\/span><\/span><span class=\"EOP Selected SCXW246369924 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbPuis-je \u00e9changer un article ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865954966-a58332cc-34e7&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW45745615 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW45745615 BCX0\">Pour le moment, nous ne traitons pas les \u00e9changes directs. Si vous souhaitez choisir une cr\u00e9ation diff\u00e9rente, nous vous invitons \u00e0 retourner votre pi\u00e8ce pour un remboursement gratuit et \u00e0 passer une nouvelle commande en ligne. <\/span><\/span><span class=\"EOP Selected SCXW45745615 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbProposez-vous un service de r\u00e9paration ?\u00a0\u00bb tab_id=\u00a0\u00bb1554865955032-f07c32a3-1c21&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW48125587 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48125587 BCX0\">Nous offrons des services de r\u00e9paration pour les cr\u00e9ations DADOV afin d\u2019assurer leur long\u00e9vit\u00e9. Veuillez contacter notre \u00e9quipe du Service Client \u00e0 concierge@dadovparis.com avec les d\u00e9tails et les photos de votre pi\u00e8ce, et nos artisans \u00e9valueront la meilleure solution de restauration. <\/span><\/span><span class=\"EOP Selected SCXW48125587 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u00a0\u00bb.vc_custom_1579116504661{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h3>Produits<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbO\u00f9 les cr\u00e9ations DADOV sont-elles confectionn\u00e9es ?\u00a0\u00bb tab_id=\u00a0\u00bb1789673475835-f9a5d49a-c2f6&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW112549285 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW112549285 BCX0\">Chaque pi\u00e8ce DADOV est fabriqu\u00e9e en Italie \u00e0 partir de mat\u00e9riaux de premi\u00e8re qualit\u00e9 et d\u2019un savoir-faire traditionnel en maroquinerie, avant de subir une inspection finale dans notre atelier parisien.<\/span><\/span><span class=\"EOP Selected SCXW112549285 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbComment prendre soin de ma cr\u00e9ation ?\u00a0\u00bb tab_id=\u00a0\u00bb1789673475842-51ff56ff-833a\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW237860466 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW237860466 BCX0\">Pour pr\u00e9server la beaut\u00e9 et la long\u00e9vit\u00e9 de votre pi\u00e8ce en cuir, tenez-la \u00e0 l\u2019\u00e9cart de la lumi\u00e8re directe, de la chaleur et de l\u2019humidit\u00e9. Rangez-la dans son sac de protection signature lorsque vous ne l\u2019utilisez pas. Des conseils d\u2019entretien d\u00e9taill\u00e9s sont fournis avec chaque commande.  <\/span><\/span><span class=\"EOP Selected SCXW237860466 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbVos produits sont-ils garantis ?\u00a0\u00bb tab_id=\u00a0\u00bb1789673475849-1b957e1c-54df\u00a0\u00bb][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW23521124 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW23521124 BCX0\">Oui. DADOV garantit l\u2019authenticit\u00e9 et la qualit\u00e9 de fabrication de chaque cr\u00e9ation. Nous offrons \u00e9galement des services d\u00e9di\u00e9s d\u2019\u00e9valuation de r\u00e9paration et d\u2019entretien pour pr\u00e9server la beaut\u00e9 durable de votre pi\u00e8ce au fil du temps.  <\/span><\/span><span class=\"EOP Selected SCXW23521124 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbVous avez une question qui n&rsquo;est pas trait\u00e9e ici ?\u00a0\u00bb tab_id=\u00a0\u00bb1789673475858-3c493d30-f3f4&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<span class=\"TextRun SCXW6957167 BCX0\" lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW6957167 BCX0\">Notre \u00e9quipe du Service Client est toujours \u00e0 votre disposition. Veuillez nous contacter \u00e0 concierge@dadovparis.com pour toute demande personnelle ou assistance. <\/span><\/span><span class=\"EOP Selected SCXW6957167 BCX0\" data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=\u00a0\u00bbtrue\u00a0\u00bb et_row_padding=\u00a0\u00bbtrue\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb][vc_column_inner offset=\u00a0\u00bbvc_col-lg-offset-0 vc_col-lg-12&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]\n<h2>Vous avez encore des questions ? Contactez-nous \u00e0 <a href=\"mailto:concierge@dadovparis.com\">concierge@dadovparis.com<\/a> <\/h2>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00a0\u00bb.vc_custom_1579116490670{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_empty_space][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Commandes et Paiement [\/vc_column_text][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_empty_space][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbQuels modes de paiement acceptez-vous ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738673-aea3abb5-b800fe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Nous acceptons Visa, Mastercard, American Express, Apple Pay, Google Pay et PayPal. [\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00a0\u00bbProposez-vous un emballage cadeau ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738697-88e8c59b-62ccfe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Chaque cr\u00e9ation DADOV est pr\u00e9sent\u00e9e dans notre emballage signature, soigneusement [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5486","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Dadov Paris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/dadovparis.com\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Dadov Paris\" \/>\n<meta property=\"og:description\" content=\"[vc_row css=\u00a0\u00bb.vc_custom_1579116490670{padding-bottom: 80px !important;}\u00a0\u00bb][vc_column offset=\u00a0\u00bbvc_col-lg-offset-1 vc_col-lg-3&Prime;][vc_empty_space][vc_column_text css=\u00a0\u00bb\u00a0\u00bb] Commandes et Paiement [\/vc_column_text][\/vc_column][vc_column offset=\u00a0\u00bbvc_col-lg-6&Prime;][vc_empty_space][vc_tta_accordion active_section=\u00a0\u00bb1&Prime; style=\u00a0\u00bbstyle2&Prime;][vc_tta_section title=\u00a0\u00bbQuels modes de paiement acceptez-vous ?\u00a0\u00bb tab_id=\u00a0\u00bb1522322738673-aea3abb5-b800fe1b-0bf9&Prime;][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]Nous acceptons Visa, Mastercard, American Express, Apple Pay, Google Pay et PayPal. 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