Every DADOV creation is presented in our signature packaging, carefully prepared at our Paris Atelier. To ensure your order arrives in flawless condition, it is delivered in a discreet, protective outer packaging. Upon request, a signature DADOV paper bag can also be included. 

Yes. Prior to completing your order, you may include a personal message, which will be handwritten on a DADOV card and placed inside your package. 

DADOV provides complimentary express shipping on all orders worldwide. 

• France & Europe Express: 1 to 3 business days — Complimentary 

• International Express: 3 to 7 business days — Complimentary 

• Atelier Pick-up (Paris HQ): Ready in 1 to 2 business days — Complimentary 

Once your order is dispatched, you will receive a confirmation email with a dedicated tracking number. 

To initiate a complimentary return, please contact our Client Care team at [email protected] with your order number. Our team will guide you through the process and provide a pre-paid shipping label. 

At this time, we do not process direct exchanges. Should you wish to select a different creation, we invite you to return your piece for a complimentary refund and place a new order online. 

We offer repair services for DADOV creations to ensure their longevity. Please contact our Client Care team at [email protected] with details and photos of your piece, and our craftsmen will assess the best restoring solution. 

To preserve the beauty and longevity of your leather piece, keep it away from direct light, heat, and moisture. Store it in its signature dust bag when not in use. Detailed care guidance is provided with each order. 

Yes. DADOV guarantees the authenticity and manufacturing quality of every creation. We also offer dedicated repair assessment and care services to preserve the enduring beauty of your piece over time. 

Our Client Care team is always at your disposal. Please contact us at [email protected] for any personal inquiries or assistance.