General Terms and Conditions of Sale

Last updated: [9/14/2026]

ARTICLE 1. DEFINITIONS

“Purchase”: means the transfer of ownership of one or more Products further to an Order validated by the Company on the Site, in accordance with the provisions of these General Terms and Conditions of Sale. 

“Customer”: means any final consumer who is a natural person, or any non-professional legal entity customer, excluding any reseller or intermediary acting on behalf of a reseller, placing an Order.

”General Terms and Conditions of Use”: means all the provisions set out in the general terms and conditions of use of the Site, accessible on the Site and accepted without reservation by any Visitor.

“General Terms and Conditions of Sale”: means these general terms and conditions of sale, applying without restriction or reservation to all sales of Products intended for delivery within the Territory.

“Order”: means any request to purchase one or more Products on the Site made by a Customer and subject to validation by the Company. 

“User Account”: means the account reserved for a Visitor registered on the Site, accessible via their login credentials, enabling them in particular to access certain content on the Site and to place Orders. 

“Guest Account”: means the temporary account reserved for a Visitor in order to complete a single Order.

“Product(s)”: means the selection of items offered for sale on the Site by the Company. 

“Site”: means the distance-selling website operated by the Company, accessible at www.dadovparis.com. 

“Customer Service”: means the Company’s customer service department, which may be contacted by email at [email protected] or by post at DADOV SAS, 1 RUE DU FAUBOURG SAINT-HONORE, 75008 PARIS. 

“Territory”: means all countries and territories to which the Company agrees to deliver Products, as referenced on the Site.

“Company”: means Dadov, a société par actions simplifiée with share capital of €5,000.00, whose registered office is located at 1 rue du Faubourg Saint-Honoré 75008 Paris, registered with the Paris Trade and Companies Register (Registre du Commerce et des Sociétés) under number 100 428 267.

“Visitor”: means any person browsing the Site, whether or not they place an Order.

ARTICLE 2. PURPOSE AND SCOPE

Any Purchase entails full and unreserved acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read and understood.

These General Terms and Conditions of Sale prevail over any contrary clause or correspondence, whether prior or contemporaneous, between the Company and the Customer.

The Company reserves the right to amend the General Terms and Conditions of Sale at any time without notice, in particular to reflect regulatory developments, by publishing a new version on the Site. The applicable General Terms and Conditions of Sale are those in force at the time of the Purchase.

The fact that either party does not rely, as against the other, on any of the clauses of these General Terms and Conditions of Sale shall not be construed as a waiver of the right to rely on it thereafter.

ARTICLE 3. PRODUCTS

Prior to any Purchase, the Customer acknowledges having reviewed the essential characteristics of the Product, including its nature, function, composition, materials, colour, dimensions, price and any related costs, in particular delivery costs, payable by the Customer in accordance with Article L. 111-1 of the French Consumer Code, and having made enquiries as to any allergies they may have.

The Company takes the utmost care in presenting Products on the Site. However, variations in appearance, in particular in colour, may exist between the images shown online and the original Products, owing to technical limitations of the Customer’s IT equipment; such variations shall not engage the Company’s liability nor affect the validity of the Purchase.

ARTICLE 4. ONLINE ORDERS

4.1 Online ordering process

The ordering process is as follows:

  1. Acceptance of the General Terms and Conditions of Use: browsing the Site constitutes acceptance of the General Terms and Conditions of Use, which must be accepted upon each new connection (from a new device or browser) before Products may be viewed and an Order placed.
  1. Selection of the Product(s): the Customer chooses the Product(s) they wish to purchase from among the categories offered and then available for sale. 
  1. Adding to the Customer’s basket.
  2. Checking the basket: the Customer reviews the contents of their basket and retains the option of removing and/or adding Product(s).
  1. Identification: the Customer logs into their User Account or creates a Guest Account by providing the required information. The login details and password are strictly personal. The Customer undertakes to keep them secure and not to disclose them to third parties. In the event of loss, theft or other fraudulent use, the Customer undertakes to inform the Company immediately. If the Company has reason to suspect fraud, it reserves the right to terminate the account concerned. The Customer will be informed accordingly.
  2. Verification of the Order by the Customer: the Customer checks the summary of their Order, which sets out the description of the Product(s), the price per Product exclusive/inclusive of tax and the total price exclusive/inclusive of tax, as well as the Customer’s details and the chosen delivery method. The Customer must ensure that all such information is accurate and may, where applicable, amend their Order or the information provided.
  1. Choice of payment method: the Customer chooses the payment method for their Order from among the options offered.
  1. Validation of the Order: the Customer must provide (or confirm, in the case of a User Account) their details; their choice of delivery method (the related costs varying according to the method and place of delivery); the delivery address, which must be within the Territory; the billing address; and the payment method. The Customer warrants and is responsible for the accuracy and completeness of the information provided. The Customer may amend their Order and correct any errors at any time prior to payment of the Order.
  2. Acceptance of the General Terms and Conditions of Sale: by ticking the relevant box, the Customer accepts the General Terms and Conditions of Sale and may no longer amend or cancel the Order, subject to the right of withdrawal set out in Article 7.
  1. Payment: save where specific conditions apply depending on the destination country, payment is made exclusively in euros and, at the Customer’s choice, by bank card; the Customer’s PayPal account; or the Customer’s Apple Pay account. The Customer’s account is debited upon confirmation of the Order by the Company. The Customer may not cancel their Order after it has been validated and paid for.
  2. Confirmation of the Order by the Company: once payment has been confirmed, an order and payment confirmation will be sent to the Customer by email, indicating the Order number, the total amount of the Order and details of the Products ordered. An invoice is available upon the Customer’s request. These emails are sent to the email address provided by the Customer when placing their Order. The Company shall not be liable in the event of an input error. Should these emails not be received, the Customer is advised to check their junk mail folder.

4.2 Price

Prices displayed on the Site are quoted in euros and vary according to the delivery area:

  • for mainland France, prices are displayed inclusive of all taxes (TTC – toutes taxes comprises), taking into account the VAT rate applicable on the date of the Order;
  • for European Union member states, prices are likewise displayed inclusive of all taxes, according to the local taxes in force in each country;
  • for destinations outside the European Union, prices are displayed exclusive of tax (HT – hors taxes).

In all cases, delivery costs are invoiced separately, unless otherwise indicated, and communicated to the Customer before the Order is validated.

Where conversion into the Customer’s local currency is required, this is carried out directly by their bank at the exchange rate applicable at the time of payment.

The prices of Products and delivery costs may be amended at any time by the Company. The Customer is advised to regularly consult the Site and these General Terms and Conditions of Sale. The applicable prices are those displayed on the Site at the time the Order is validated and confirmed in the confirmation email.

In the event a pricing error is identified on the Site or in an Order, whatever its cause, the Customer shall be promptly informed. The Company reserves the right to cancel any Order affected by a manifest pricing error. If payment has already been made, the Customer shall be refunded immediately and may, if they wish, place their Order again at the corrected price, subject to available stock.

ARTICLE 5. DELIVERY OF PRODUCTS

5.1 Delivery address

The Company delivers Products within the Territory at the logistics rates in force.

Delivery is made to the address provided by the Customer when placing the Order, which may differ from the billing address. Preparation and shipping costs, which may vary according to the destination country and the total amount of the Order, are set out in the invoice.

The Company shall not be liable for any actions, costs, taxes or delays attributable to customs services, over which it has no control. Any such costs remain payable by the Customer.

The Company likewise disclaims all liability in the event of any error in, or incompleteness of, the delivery address provided by the Customer.

5.2 Delivery methods

Available delivery methods vary according to the quantity of Products ordered and the place of delivery.

Where an Order reaches a certain volume, the Company reserves the right to make several shipments and/or use several parcels, at no additional cost to the Customer.

The Company reserves the right to choose the carrier freely.

5.3 Delivery costs

Delivery costs are calculated according to the nature and quantity of the Products ordered, the delivery method chosen and the place of destination.

For certain Orders, in particular international Orders, additional costs may apply, such as administrative fees or import charges imposed by the carrier. Such costs, which cannot be foreseen by the Company, are not included in the price of the Products or in standard delivery costs, and remain payable solely by the Customer.

5.4 Delivery times

The estimated delivery time is indicated in the order confirmation email. This is an indicative period corresponding to the average time observed, which may vary according to the place and method of delivery chosen.

Where applicable, the Company will inform the Customer by email of any difficulties disrupting or delaying delivery and will provide the Customer with the new estimated delivery time.

Failing any indication of a delivery time by the Company, delivery shall in any event take place no later than thirty (30) days from the date of the Order, subject to payment in full of the price by the Customer. Failing this, the Customer may request cancellation of their Order and rescission of the sale in accordance with Articles L. 216-6 and L. 216-7 of the French Consumer Code. The Customer shall then be refunded no later than fourteen (14) days following the date on which the sale is terminated.

5.5 Receipt of delivery

Without prejudice to recourse to the legal warranties referred to in Article 8, the Customer is invited to check the condition of the parcel and the Products and to report, within one (1) month of receipt of the Order, any anomaly found on the parcel and/or the Products to Customer Service by email at the following address: [email protected], stating the Order number and enclosing any evidence of the anomaly (e.g. photographs).

ARTICLE 6. RETENTION OF TITLE

The Products remain the full and entire property of the Company until the price has been paid in full.

From the time of delivery to the address indicated when the Order was placed, the risks relating to the Products (in particular loss, theft or damage) are transferred to the Customer.

ARTICLE 7. RETURN OF PRODUCTS AND RIGHT OF WITHDRAWAL

With the exception of personalised Products, which may neither be returned nor refunded, the Customer has a period of fourteen (14) days from receipt of their Order to notify Customer Service of their decision to withdraw, using the form provided for that purpose or any other unambiguous statement, in accordance with Article L.221-18 of the French Consumer Code. If this period expires on a Saturday, Sunday or public holiday, it shall automatically be extended to the next business day. After this period, the sale is final.

The mere return of Products or refusal of delivery, without prior notification in accordance with the procedure set out above, does not constitute a valid withdrawal.

To exercise their right of withdrawal, the Customer must, within the fourteen (14) day period:

  1. Access the return request form from their User Account and/or via the dedicated section at the bottom of the Site’s homepage and/or by email;
  2. Complete and date the return request form;
  3. Once the request has been validated by the Company, affix the return label to the parcel;
  4. Drop off the parcel at the collection point of the carrier of their choice.

Returned Products must be in their original packaging, in perfect condition, unused, unworn, unsealed and unaltered, together with all accessories, documents and the return slip.

No return will be accepted unless the above instructions are followed.

Failing this, the returned Product will not be refunded and may be returned to the Customer, upon request, provided that the Customer bears the cost of reshipment.

Where withdrawal is validly exercised, the Company shall refund the price of the returned Products, inclusive of VAT and other taxes (excluding any customs duties), within a maximum period of fourteen (14) days from receipt of the Products. The refund may be made using the payment method used when placing the Order.

For Customers residing within the European Union, the initial delivery costs are also refunded, up to the standard delivery rate offered by the Company. If the Customer had chosen a more costly delivery method, the refund of delivery costs shall be limited to the standard cost.

For Customers residing outside the European Union, the initial delivery costs are not refunded in the event of withdrawal. Return costs, together with any applicable customs duties or taxes, remain payable in full by the Customer.

STANDARD WITHDRAWAL FORM

If you wish to exercise your right of withdrawal in accordance with the conditions set out in Article 7, you may use the form below:

For the attention of Dadov by email at the following address [email protected].

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

  • Name(s) and reference(s) of the item(s):
  • Ordered on:
  • Received on:
  • Order No.:
  • Name of the customer who placed the Order:
  • Address of the customer who placed the Order:
  • Signature of the customer, where this form is notified in paper form:
  • Date:

ARTICLE 8. LEGAL WARRANTIES

8.1 Common provisions

All Products offered for sale on the Site benefit from the legal warranty of conformity and the legal warranty against latent defects. These warranties entitle the Customer to return any defective or non-conforming Product free of charge, subject to the conditions set out below, to the exclusion of any other warranty, save for any more favourable statutory provisions applicable locally.

Excluded from the scope of the warranties are Products that have been altered, repaired or damaged as a result of misuse or a lack of maintenance solely attributable to the Customer.

Claims must be submitted by email to [email protected] within two (2) years of: receipt of the Product, as regards the legal warranty of conformity; or discovery of the defect, as regards the legal warranty against latent defects.

Upon receipt of a claim, Customer Service will contact the Customer as soon as possible to examine the grounds for the claim. Once the anomaly has been confirmed, Customer Service will inform the Customer of the procedure to be followed.

8.2 Legal warranty of conformity

In accordance with Article L. 217-3 of the French Consumer Code, the Company is liable for any lack of conformity existing at the time of delivery of the Product and which becomes apparent within two (2) years of that delivery.

In accordance with Article L.217-4 of the French Consumer Code: 

“Goods conform to the contract where they meet, in particular and as applicable, the following criteria:

1° They correspond to the description, type, quantity and quality, in particular as regards functionality, compatibility, interoperability or any other characteristic provided for in the contract;

2° They are fit for any particular purpose sought by the consumer, made known to the seller at the latest at the time the contract was concluded and accepted by the seller;

3° They are delivered with all accessories and installation instructions, to be provided in accordance with the contract;

4° They are updated in accordance with the contract.”

In accordance with Article L.217-7 of the French Consumer Code, any lack of conformity appearing within two (2) years of delivery is presumed, in the absence of proof to the contrary, to have existed at the time of delivery, unless this presumption is incompatible with the nature of the Product or of the defect invoked.

8.3 Legal warranty against latent defects

In accordance with Article 1641 of the French Civil Code, the Company is also liable for latent defects affecting the Product sold, where such defects render it unfit for its intended use or significantly reduce that use, to such an extent that the Customer would not have purchased the Product, or would have negotiated a lower price for it, had they been aware of them.

ARTICLE 9. INTELLECTUAL PROPERTY AND UNFAIR COMPETITION

The trademark and all elements appearing on the Products and/or the Company’s Site, their accessories or packaging, whether registered or not, remain the exclusive property of the Company.

The Customer undertakes not to infringe these rights in any manner whatsoever. In particular, the Customer shall not manufacture, sell, license or otherwise market, whether directly or through a third party, the Products, any imitations or reproductions thereof, or the related intellectual property rights.

Any breach of these provisions exposes the person responsible to civil and criminal sanctions, in particular for counterfeiting under the French Intellectual Property Code, as well as civil liability under the French Civil Code.

ARTICLE 10. LIMITATION OF LIABILITY

The Company’s liability may be engaged only where damage results directly from a breach of one of its obligations.

The Company disclaims all liability for any loss of or damage to the Product occurring after delivery, in particular in the event of inappropriate use, lack of maintenance, poor storage conditions, or an allergic reaction to the materials making up the Products, as indicated on the Product sheet.

ARTICLE 11. PERSONAL DATA AND TELEPHONE CANVASSING

By ordering a Product on the Site, the Customer agrees that the Company may collect, use and process the personal information provided, as required to ensure the processing, management, monitoring, delivery and invoicing of the Order, in accordance with the French Data Protection Act of 6 January 1978, as amended (“Loi Informatique et Libertés”), and European Regulation 2016/679 on the protection of personal data (the “GDPR”).

In accordance with Article L. 223-1 of the French Consumer Code, the Customer may register free of charge on the Bloctel telephone canvassing opt-out list (www.bloctel.fr) in order to no longer be canvassed by telephone by a professional, except in respect of solicitations made in connection with the performance of an ongoing contract and relating to the subject matter of that contract.

ARTICLE 12. FORCE MAJEURE

In the event of force majeure rendering performance of an Order impossible or delaying it, the Company shall inform the Customer as soon as possible by email. For the duration of such event, the Company shall be released from its obligations without any compensation being claimed.

In accordance with Article 1218 of the French Civil Code, an event of force majeure means any event beyond the Company’s control, which could not reasonably have been foreseen at the time the contract was concluded and the effects of which cannot be avoided despite appropriate measures.

ARTICLE 13. GOVERNING LAW AND DISPUTES

These General Terms and Conditions of Sale are governed by and construed in accordance with French law, subject to any mandatory consumer protection provisions of the law of the destination country.

In the event of a dispute relating to an Order for Products on the Site and/or the interpretation of the General Terms and Conditions of Sale, the Customer may submit a written complaint to Customer Service by email at [email protected].

Failing an amicable settlement with the Company’s Customer Service, the Customer may resort to a mediation procedure with a view to amicably resolving the dispute with the Company, no later than one (1) year from their written complaint to the Company, in accordance with the conditions set out in Articles L.612-1 et seq. and R.612-1 et seq. of the French Consumer Code.

The Customer may contact the consumer mediation service of the CMAP – Centre de Médiation et d’Arbitrage de Paris. To submit a dispute to the mediator, the Customer may (i) complete the form on the CMAP website: www.cmap.fr, under the “you are: a consumer” tab; (ii) send their request by ordinary or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris; or (iii) send an email to [email protected]. Whichever means is used to refer the matter to the CMAP, the Customer’s request must contain the following information in order to be processed promptly: their postal, email and telephone contact details, together with the full name and address of the Company, a brief statement of the facts, and evidence of prior steps taken with the Company.

Failing an amicable solution or resort to mediation, the Customer may bring the matter before the competent court in accordance with the rules laid down in the French Code of Civil Procedure and the French Consumer Code.